Sometimes after running updates for your theme, plugins, or WordPress core, incompatibilities will cause you to lose access to your WordPress admin panel. Thankfully there are a couple ways you can try to regain access to the dashboard.
To disable plugins you will need access to either your database through phpMyAdmin or your files and folders through ftp. Contact your hosting provider to see what you have access to and how to get there.
- Click on your database on the left column to expand the menu and show the different tables for WordPress
- Click on the wp_options table
- Click on the browse tab at the top of phpMyAdmin to make sure you can see the rows and columns.
- Find the active_plugins row and click edit (Typically on page 2)
- Change the # following a: to 0. The number after a: represents the active plugins on your site.
- Click Go
FTP or File Manager:
- Open the wp-content folder.
- Find the plugins folder and rename it to plugins-old.
After completing either one of the above steps try accessing your WordPress admin panel. If you are still unable to access the WordPress admin panel we will need to try changing the theme via phpMyAdmin
Change Your Theme:
- Click on the database on the left column of the page to expand the menu of WordPress tables.
- Click on wp_options from the left column
- Click on the browse tab at the top of the screen to view the rows and columns
- Find the rows for template and stylesheet (Typically on page 2)
- Click edit for template and change the text from your theme name to a standard WordPress theme (twentyfourteen) that you have on your hosting account.
- Click Go.
- Navigate back to wp_options then the stylesheet row.
- Click edit for stylesheet and change the text from your WordPress theme to the same theme name you used above (twentyfourteen).
You should now have access to your admin panel. We recommend re-enabling your plugins one at a time this way you can diagnose which plugin causes the site to crash. If none of them cause your site to crash again then try switching your theme back to the theme you were previously using. If the site crashes again after swapping your theme back to your theme, then you know there is a problem with the theme.
Let us know if you have any questions or concerns, you can reach us online via facebook, google+, and twitter, or contact us via the contact us link at the top of the page.